Questions and problems

#Sign-in

I cannot sign in with Google. Check the phone's date and time are set automatically and that it is online. Update the app and Google Play services. If it still fails, try Continue with phone number, or contact support.

I did not get the SMS code. Check the number, wait a minute and tap Send code again. Make sure the phone has signal.

It says "Sign-in failed". Update to the latest version of the app. If it persists, contact support with a screenshot.

#Sales and customers

A customer's balance looks wrong. Open the customer and read the history, newest first. A balance is the opening balance plus sales minus payments. A voided sale is not counted. Do not edit the opening balance to fix a total. Record a payment instead.

The app says I do not have enough stock. Your godown count is lower than the quantity. Record stock received, or check the quantity.

I sold at the wrong price. Open the sale and tap Edit. Balances and stock update by themselves.

I entered a sale by mistake. Open it and tap Void. It stays in the ledger as cancelled and is not counted in totals.

#Plans

I paid but the plan did not appear. Open Settings, Subscription & Billing and tap Restore Purchases.

The web app says "Web access comes with a Pro plan". The web app is included with Pro Monthly, Pro Yearly and the free trial. Subscribe in the Android app and sign in to the web again.

How do I cancel? In Google Play, Payments and subscriptions, Subscriptions.

#Printing

The Bluetooth printer is not found. Pair it in your phone's Bluetooth settings first, then choose it in Settings, Receipt & Print Settings. Allow Bluetooth access when asked. Pairing belongs to each phone.

I cannot print on the web. Use the Print button on the invoice page, or Download PDF and print the file.

#Reports and profit

Profit looks too high. A cylinder size may have no cost. Receive stock with the real price, or enter a cost price per kg in Settings, Cylinder Settings.

Why are supplier payments not in profit? Paying a supplier clears a debt. The cost of gas is counted when you sell it.

#Still stuck?

Write to us and tell us what you were doing and which screen you were on. A screenshot helps. Use Support in the app, or e-mail the address at the bottom of this page.